Feeling unsure about how to review/report?
Fellow host here. Recently stayed in an AirBnB out of state, which was listed as "entire home". It was lovely, but it was not an entire home. It's a floor underneath the main house, that has a separate entrance, however a staircase in the rented section to the inhabited top floor is sealed off. It also has some shared amenities with the host (who lives upstairs). We met the host and he was lovely, and clearly takes pride in the space. But I can't understand all the five star reviews? We literally had no idea that we would need to walk past their windows each night to get downstairs, wave hello, etc. Or be awoken by footsteps on the roof at 6am. These five star reviews talk about privacy for the most part, which is also shocking.
Our AirBnB is an entire home and is truly an entire home. No surprises. This is the second entire home I've rented that felt like a bit of a catfish.
What would you do? I feel like the listing is misleading and does nothing for the AirBnB community, despite the owner being lovely and very dedicated to hosting.
Confused. Help!
edited to add: neither of the spaces I am talking about could legally be sold or inhabited as an apartment. They are part of the same title as the main home, and if selling the home it would include both levels.