AXS is terrible
I bought tickets for Head Trip but had my wristband package delivered empty, so I contacted AXS regarding this issue to report my wristbands stolen. This was first done via submitting a ticket, which went no where (my email response 3 days later just told me to use live chat support). I then contacted AXS via chat support, which the representative told me my original tickets are voided, and I should have no issues picking new ones up at will call.
Weeks later, I get to will call where they tell me my wristbands had already been scanned. They almost tell me they can’t reissue me new wristbands because of this, but finally gave me my wristbands after I show them my emailed chat log with AXS support.
TLDR: almost got denied my own tickets due to AXS’s mistake, but my support chat log paper trail and nice will call staff saved me.