u/pinktm909

TIL that a policy owner and billing account owner can be two different households. My husband transferred his vehicle policy over to my agent but apparently the billing account didn’t move over. Did the agent or anybody in his office consider this? Nope. Had to learn after my husband’s parents received a bill for our policy. 3 phone calls with an associate in our agent’s office didn’t resolve this. I only found out after selecting the “missing a bill?” in my app. Thanks for nothing.