u/politicallyhomeles5

Posting this as a cautionary tale... First time placing an order with Grubhub - not "new account, old details", literally, first order.

Delivery time kept getting pushed back, started chatting with the AI support, then a perhaps-human agent, then a perhaps-human supervisor. Neither of which appeared to have particularly good grasp on either the context of the situation.

Tried to hold them to their delivery time guarantee, as the order met all conditions listed. Not only did they not honor it, but they also refused to say why. It was pretty cut and dry, I'd been waiting over an hour past the first delivery time, and they'd kept moving it upwards.

Cancelled the order, and deleted my account immediately. Good riddance to bad rubbish.