u/pomatotappu

I'm trying to model an agent that gets triggered whenever a production incident occurs. I'm looking for inputs on a few things based on your past experiences.

Whenever an incident occurs, what are some of the most common reasons? For example, it could be a false alarm, it could be an issue due to a new upgrade, network issues or a crash due to some bug in one of the services etc. Out of 100 incidents, what are the chances that it could be a false alarm, upgrade issue, bug in code etc.

I would like to know what are all the common issues or reasons that I can add as part of a v1 for my agent? How do I think through this as I've never worked on such a thing till now?

I'm trying to model an agent that gets triggered whenever a production incident occurs. I'm new to the SRE side of things and I'm looking for inputs on a few things based on your past experiences.

Whenever an incident occurs, what are some of the most common reasons? For example, it could be a false alarm, it could be an issue due to a new upgrade, network issues or a crash due to some bug in one of the services etc. Out of 100 incidents, what are the chances that it could be a false alarm, upgrade issue, bug in code etc.

I want to know what are all the common issues or reasons that I can add as part of a v1 for my agent? How do I think through this as I've never worked on such a thing till now?