The LIRR are straight up scammers.
This is my refund Receipt because of the LIRR strike. I had a Monthly Ticket from Valley Stream to Penn Station, my normal commute. The ticket costs $264 as you can see in the picture.
What you cannot see is the $19.25 I was “refunded” on my ticket. First off, half way through the month and I can’t even get half my money back due to a mistake your service is making? Greedy, but its in your TOS so ok. What else is listed in the TOS is that you have a limited time to refund said ticket, and the amount decreases everyday. So when the strike was official like any reasonable person I got my refund, no matter how low, fearing the strike may go on longer
Now the strike is over, I go to check for my refund, maybe I can get it back? Maybe I can get my ticket back and it’ll be ok I am not getting jibbed! THE REFUND WASN’T EVEN TO MY OWN CARD. THE LAST 4 DIGITS OF THE CARD ON SCREEN ARE NOT MINE. The refund does not show up in my bank account. What does appear however is the clear purchase of the ticket. How did I purchase this ticket with my card but a different card gets refunded the amount?
Now not only am I paying for the ticket full price after the strike, and taking the hit for the refund that was clearly a low amount. I am not even getting my low amount. I will be calling tomorrow as there are no agents at this time of night, and perhaps this will be sorted. I just feel the need to rant as this is a financial blow