[HIRING] Moderator Support & Community Operations Specialist - UK Based
PLEASE NOTE: Only UK resident are eligible for application.
We’re looking for a Community Support Specialist to help support online communities and moderators in a high-volume, fast-paced environment.
This is a fully remote role with working hours primarily aligned to GMT/UK time, with occasional weekend coverage.
Hourly Pay: £20/hour
What you’ll do:
\-Manage and resolve moderator and community support requests
\-Troubleshoot reported issues and investigate root causes
\-Escalate complex cases to internal teams
\-Maintain clear documentation and follow-up on support tickets
\-Collaborate with Product, Trust & Safety, and Community teams
Strong candidates will have:
\-Experience moderating a Reddit community or subreddit
\-Experience with Discord moderation or community Operations ticketing/support experience (Zendesk, Discord ticket bots, Lighthouse, etc.)
\-Excellent written communication
Ability to handle escalations calmly and professionally
Bonus points
Trust & Safety or content moderation experience
Gaming, creator, or online community experience
Additional European languages (Italian, French, German, Spanish, etc.)
To apply
Send me a DM with:
\- A short summary of your moderation/community experience
\- Links to any subreddits or communities you’ve moderated (if public)
\- Any ticketing/support tools you’ve used
\- Your timezone and availability
Please do not post personal information publicly in the comments.