Professional cleaners: I need your advice as a client. 🧹💫
I’m hoping to get some advice from the professionals here because I feel like I'm doing something wrong.
I've hired several cleaning companies and people through Taskrabbit. Every time I ask for a deep clean and explain exactly what I want, it still ends up feeling more like a basic maintenance clean.
Some examples:
- Dusting is skipped.
- Edges and corners don't get vacuumed.
- Baseboards get a quick wipe instead of a thorough cleaning.
- Fingerprints are left on light switches and other high-touch surfaces.
- Lightweight objects get cleaned around instead of being moved like plant pots, cat water fountain, cat tree, etc.
My condo is already mostly tidy and clutter-free, so I'm not looking for someone to pick up after me. I pay by the hour and would much rather someone spend 6 hours doing an exceptional job than 3 hours rushing through it.
The other issue is the final walkthrough. I'll notice things that were missed, but by then, they’re already packed up and ready to go. I hate confrontation (which I know is a me problem), so I usually just thank them and don't hire them again, or sometimes leave a less than great review (which I honestly feel bad about).
I'd really appreciate a cleaner's perspective:
- How would you want a client like me to communicate these expectations beforehand?
- Are there specific words or phrases I should use when hiring someone?
- Is it normal for clients to ask you to touch up areas during the walkthrough before you leave? And how would you prefer a client handle that conversation?
I'm genuinely not trying to be difficult. I just want to find someone who's as detail oriented as I am, and I feel like my last few cleanings have left me disappointed.