Rescoring issues - scores changed - got another email with no change - and lost refund
Hi PTE Community,
We recently came across a few students who complained that they wrote the PTE and didn't get the desired scores. Took risk and then applied for Rescoring. Their scores changed, which were better than the original scores; they were able to download the new score cards. After some time, they got another email stating that there had been no change and they were not eligible for a refund, and even the scores were returned to the original score card.
People approached the customer support team, who constantly gave them generic replies without any proper resolution. They also raised concerns with the forms, but after waiting for a few days, they couldn't get any positive feedback either.
We identified this issue and have raised this concern with the Pearson Team, and they have said that they will look into this issue.
I would kindly request you to ping me if you have faced any issues similar to this, and we will try our level best to follow up with Pearson to try to get some resolution.
Although I'm not sure whether this will give us any positive result, I believe we should at least try to bring this matter to their notice.