Shaw randomly removed my 2year promotion - check your bill
I'm venting, but it is ridiculous.
They charged me $7.00 fee to "Remove Rogers/Fido Mobile Customer Promotion" which then also added another $10.00 recurring to my monthly bill. Promotion clearly says expires December 2027 on every previous bill.
a) why the hell suddenly remove a promotion
b) CHARGE A FEE for the act of removing an account promotion??
I guess they count on people not noticing or being apathetic enough to not deal with customer support for $10 increase on their bill.
edit FOLLOWUP: I call support, and they tell me the promo was removed because it expired, it does not exist anymore in the system "on their end". I tell them to look at every previous bill which clearly says promo expires december 2027. Suddenly they are able to re-add the same promo back to my account with the same expiry date. Lying predatory bastards. It's not right.