OVH Support = Total Disaster
I have bare metal servers in OVH. When tried to reinstall one machine suddenly OVH detected anomaly and planned some "intervention". There was no details about intervention, in regards to what intervention is taken, what is purpose, etc. Zero.
Server got restarted in rescue mode and that's it, no further updates at all. Day after this "magical intervention" no update from OVH. Opened request with question what's the story. No response, just silence.
Another day, tried to reinstall again - failure. Opened support request - 2 days later some "support technician" just wrote message that he sees server is running certain OS and wants me to confirm that server is fine, while server actually is running nothing, I can't SSH to it, can't reinstall. SO, technician didn't even bother to investigate what server is doing, just wrote some generic "blurp" and that's it. I can assume that he is pretty much 100% useless actually.
So, 4 days server down, technician technical competence is 0, didn't even bother to check server. Now probably another few days before there will be another incompetent person writing some garbage message.
To add to it - it is second time when after "magical intervention" which OVH raises by themselves server gets screwed. Last time had to reinstall everything as after restart "magical intervention" happened and made server unbootable.
Now I start thinking that OVH is making selection for datacenter technicians based on "the dumbest the better for OVH team". I wonder how they will deal with this. 4 days I can't use equipment I pay for, support done nothing (or maybe even helped to cause disaster).
EDIT (2026-07-01)
Issue opened on 2026-06-26 has been resolved on 2026-07-01 after I contacted OVH by phone with complaint.
Here is what resolution email mentioned: "we have replaced the buggy disk with " - so looks like their "proactive intervention" is worth nothing as for 6 days they were not capable to identify hardware failure on server connected to their monitoring system with "proactive intervention" enabled. TO me it looks like this "proactive" means sending random emails about some imaginative "intervention", which never happens.