Namecheap support: business domains down for 48 hours with no ownership
Our business domains have been down for 48 hours.
I’ve spent 4+ hours in the support chat, been passed between departments, provided PINs, repeated the same information multiple times, and followed every path they gave us.
Risk Management flagged the account for a potential security issue they say they can’t disclose. Understood.
But the Risk Management response time has been 12 hours between emails, while our business websites remain offline.
Customer Support acknowledged the poor experience and apologized. But when I asked for escalation to actually resolve the issue in a timely manner, my requests went unanswered.
At this point, the problem is not just the account lock.
It’s the complete lack of an escalation path when business-critical domains are down - and the fact that no one has taken action or ownership to address this major operational gap that can leave paying customers’ businesses offline for days.
Is this the #namecheapsupport standard businesses should expect?