Finally broke me emotionally and mentally
Saturday my coach and team lead was telling me how much of a good job I was doing and how proud they were and I should been proud also. Since my previous store:I’ve been having an incredible hard time to trusting my managers. Yesterday: the same team lead pulled me into the office to tell me how terrible of a job I have been doing and I’m not longer allowed to work selfcheck. I was confused on the sudden flip on opinion and asked him what he was talking about: he said there were numerous customer complaints on me and me being on my phone and not paying attention to the customers within these last few weeks. I rebuttal with: since the new self checks were installed and got rid of the item alerts: it has become harder to detect when someone is skip scanning. And on top of me having to check every item with my phone they scan to make sure what they scan is the correct one,yes it I’m looking at my phone more, but it’s not like I’m not paying attention. My numbers and statistics for SC can even prove my claim. Along with even if I was on something different app on my phone: the security camera that is pointed on top of my head would have clearly shown otherwise and I would have been pulled into the office and had a discussion about it. Which neither has happened,but even with all the evidence I had provided it wasn’t good enough for him. So he pulls in the same coach and we each tell our side. And she just says “ well OP,if he thinks your doing an bad job I have to go with it since he’s on the floor more often and I am”
Which now I’m upset cuz all the positive feedback they and the other team leads have given me have been basically been lies and after that conversation I left work only in a hour of my shift and basically cried for the majority of the day.
Fast forward to friday when I came in: the same team lead pulled me back into the office and told me he wanted an apology for leaving in the middle of my shift. I told him I wasn’t going to cuz how he and the coach made me feel. Fast forward a couple hours: I was on the register: I didn’t have a single desire to talk to anyone. I just/feel so defeated in the whole situation.i went to break and try to compose myself and when I came back; I got called into the office again but this time it was from another team lead and she could visibly tell I was upset. She said: “look OP I know your upset about the situation, but I need to you change this attitude you got otherwise your gonna get coached”. This making my mindset worse and it just spiral out in to a mental breakdown in the office crying my eyes out. When I went on lunch. I took an extended lunch cuz of how the day was going and I legit wanted to take the knifes from my kitchen and just start going at it at myself. I came back to work and the store manager called me into his office where I broke down again for hours.