As a shopper, some of you need to do better
I am a shopper but also order target delivery often. I made an order yesterday for about 10 items, mainly made it because I was out of dog food. A shopper I’ve never seen before accepted my order and his profile picture was a cartoon character. Kind of thought that was strange that was allowed but whatever. He shopped 2 of my items and then messages that the store doesn’t have my dog food and doesn’t send a substitute option nor a picture of the shelf (this is important later!). I messaged him and said “Is there any way you can ask an associate if there’s any in the back? I know that’s a pain and I’m so sorry but I’m completely out and it shows 4 in stock so just want to double check”. (I know the app is NOT accurate always but my store typically has stock in the back. I always ask an associate to check for items that the app still shows in stock and are important/non substitutable items. Just saying that for my specific store, the associates are kind and usually we find back stock). This man has the audacity to respond with “I don’t know what to tell you. There is no more. I already told you that.” So I messaged support and got my order canceled because there’s absolutely no reason to speak to a customer that way, especially when I apologized for being a pain! If he didn’t want to ask an associate, he could’ve just lied and said I’m sorry I double checked but there’s no more. But no, he had to be rude. And here’s the kicker: I drove directly to the store after this, arrived maybe 20 minutes later. And they were indeed out of the size bag I ordered, but they had a smaller bag of the same exact food right next to it on the shelf! And he never offered that, even though the app would’ve showed that as the first substitute option. I was so angry, this job is not that hard and it is absolutely shoppers like that that give shoppers a bad name.