Quadratec customer support expectations?
I ordered a part (a side step for a Wrangler) from Quadratec, and received it in reasonable time. However, when I opened it, it was obvious that someone else had returned it, and it had been put back into inventory without being checked.
The instruction book was torn up. The bag of nuts/bolts/washers was opened, and stapled back shut, and most of them were missing, and the individual parts were all just rattling around in the large box, and were scratched up.
The scratches are not a big deal since, y'know, it's something I'm going to be stepping on many times a day, but I'd still like to receive something in new condition or have a restocked discount of some kind. But the missing installation hardware is the larger problem.
Anyways, my question is, what's been your experience with Quadratec customer service? Can I expect them to make good on this? I've not heard back from them, but it's only been a few hours, and I've never had this kind of a situation with them before, and it's *definitely* not what I've come to expect from them.
Edit: Once I found the phone number, and called, they *IMMEDIATELY* shipped out the missing hardware. They offered to send me a whole new kit, but that seemed overkill and also would necessitate the hassle of shipping this stuff back.
So, color me impressed with the customer service.