



Anyone else had this issue?
When we unpackaged and installed our grill it had horrible marks from the packaging tape. Tried reaching out to Napoleon customer support for 3 weeks and no response. We ended up using 3M adhesive remover and tried scrubbing with the grain but it still left small scratches. However, it looks better now than it did with the tape residue.
So far a disappointing start to the experience- it was 4 hours or so of scrubbing and we just now feel like we can start using the grill. Anyone else had this issue? Should I have submitted a warranty claim instead of trying to contact their support?