One Gym, Vijay Nagar, Delhi not giving my money back
https://maps.app.goo.gl/yBa6mtiEsP4SBQvb6?g_st=ic
I am a girl, a student studying in Delhi, away from my parents trying to do the best I can to take care of myself. I had taken up a Gym membership at One Gym, Vijay Nagar, Delhi a month ago. It had really hood reviews online and a few friends who went to this gym said it was decent as well.
I asked for a trial class and it was a Sunday, with no one else but me using the gym and a guy sitting at the counter near the entrance. Kinda eerie but I liked it anyway so I went up to the counter to get myself registered. We had negotiated for 2500 rupees for two months. He asked me to pay upfront and I thought he might not keep his words if I paid later so I paid. I also went through their guidelines books and asked basic stuff about the trainer and other equipment. They had not mentioned anything about the use of their equipment on their guildlines.
A few days later, I was on the treadmill and the staff tells me that treadmill can be used only for 10 minutes but I only use the treadmill and I need atleast 30 minutes of its usage. The person who came and told this to me was very rude and made me feel uncomfortable and embarrassed in front of the others. They were all guys, maybe one other girl and all of them were staring at me. I wanted to yo talk to him about this rule which I didn’t know existed but the guys were all sitting together, talking and laughing and it made me feel kinda unsafe and scared as to what might happen if I confronted him about not telling me about this earlier. Had I known this, I wouldn’t have registered at all.
My friends and parents advised me not to go to the gym which is why I asked a refund of rupees 2000. I had paid 2500 for two months but I asked back only 2000 since I had been to the gym 3 times. However I got to know that they charged me extra (1250 per month) and made me pay upfront while a few others had paid 1000 rupees per month at the end of the month.They have have been charging different prices for different people, less for girls and more of guys. They also don’t have a GST number on their slip. When I asked the owner for it, they initially said they will look into it but did not give it to me.
They have been very rude and dishonest with me. They even told me to do whatever I want but the will not give me the money. Now I am seeking my 2500 rupees bahttps://maps.app.goo.gl/yBa6mtiEsP4SBQvb6?g\_st=icck, which is not exactly a small amount for a student like me.
I have registered a complaint with the National Consumer Helpline but since the gym doesn’t have a formal business mail, NCL reps are telling me that they won’t be able to take action.
Please help me out. Any sort of advice will be appreciated
TL;DR: I joined One Gym, Vijay Nagar, Delhi, paying ₹2500 upfront for two months after unclear guidelines and misleading promises. Later, staff rudely restricted treadmill use to 10 minutes, making me feel unsafe and uncomfortable. They refused my refund request, charged inconsistent fees, lacked GST details, and dismissed my complaints despite dishonest behavior.