▲ 15 r/fintech
What if the caller is allowed to ask but not act?
One thing that's a mess in financial services is that knowing information and being authorized to change something aren’t always the same thing. A caller might be able to discuss an account but not update certain details. Or they may pass the initial verification but need another check before a higher-risk action.
How are voice AI systems keeping track of those permission changes during one conversation?
u/realYieldinglyremote — 14 days ago