r/fintech

Testing enterprise voice AI for banking

We’re looking at enterprise voice AI for a banking workflow and I’m finding the edge cases much more useful than the clean tests.

One test caller gives the expected information in order and everything works.

Another mentions two accounts, corrects an amount halfway through, asks an unrelated question while the system is doing a lookup and then wants to go back to the original issue.

For anyone who has run an enterprise voice AI pilot, what kinds of conversations exposed weaknesses you didn’t see during the initial demo?

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u/Legitimate-Tea-3127 — 4 hours ago
▲ 5 r/fintech+1 crossposts

I built a calculator that compares brokerage platforms in annual monetary value instead of star ratings. Looking for honest feedback

Most brokerage comparisons focus on feature checklists or assign star ratings. Those reviews can be useful, but different publications often reach different conclusions because they weigh features differently.

I wanted to try a more measurable approach: what is a brokerage platform worth in actual dollars for a particular customer and their behavior?

I built the Brokerage Value Index, a free calculator comparing Fidelity, Charles Schwab, Merrill Edge, Robinhood, Vanguard, E*TRADE and Interactive Brokers.

You can enter assumptions such as:

  • Uninvested cash and cash-management behavior
  • Invested assets
  • Monthly card spending
  • IRA contributions or transfers
  • Options activity
  • Margin borrowing
  • ATM fees

The calculator then estimates one year of value from cash yields, mainstream card rewards, relationship and subscription credits, IRA matches, acquisition offers and reimbursements, minus applicable subscription, trading and borrowing costs. It provides both an ongoing annual view and a first-year view that includes eligible cash offers.

This is not intended to declare one brokerage universally “best.” The goal is to provide an alternative way to compare platforms using transparent dollar estimates instead of a subjective overall score.

I’m sure the model can be improved, which is why I’m sharing it here. I would especially appreciate feedback on:

  • Benefits, costs or eligibility conditions I may have missed
  • Assumptions that seem unrealistic or unfair
  • Whether the methodology is understandable
  • What you would need to trust or use a calculator like this

Calculator: brokeragevalueindex.com

u/permnt — 11 hours ago

The parts of stablecoin infrastructure most teams underestimate before launch

Most of the stablecoin infrastructure conversation fixates on the token contract, which is the part you should worry about least. An audited ERC-20 is close to commodity now. Where launches stall is the reserve management and proof of reserves feed, the mint and burn controls with real key management and approval policies, the bank partners for on and off ramps, and the KYC and sanctions screening wrapped around all of it. So when people ask which provider to use, the honest answer is it depends on how much of that you can already do yourself.

If you hold money transmitter licenses and have bank relationships, you can run most of it in house and just license audited contracts. If you do not, you are buying licensing and banking as much as software, and that is where the two names worth comparing diverge. Paxos is the obvious reference for issuance, a tight regulated stack that carries the regulatory load for you, with the tradeoff that you fit into their model rather than assembling your own. BitGo fits the opposite case, providing custody, smart contracts, reserve management and banking rails as one stablecoin infrastructure stack, with the option to issue under its own money transmitter licenses to compress time to market, which suits a team that wants a single orchestration layer instead of stitching vendors together. Neither is a default right answer, the licensing and reserve model you choose first is what narrows the field.

Decide that part before anyone writes contract code.

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u/JestonT — 18 hours ago

How do businesses handle getting paid in less traditional market?

Do you usually rely on banks, payment platforms, stablecoins, or some combination of them?

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u/stefan_winter — 21 hours ago
▲ 155 r/fintech+95 crossposts

Most people who followed $CYDY remember March 30, 2021. The FDA publicly stated that CytoDyn's claims about leronlimab were "misleading and not supported by the data", no benefit was shown in COVID-19 treatment trials. The stock dropped 25%+ that day.

What happened afterward was a class action lawsuit covering investors who held $CYDY between March 27, 2020 and March 30, 2022.

A $500,000 settlement has been reached and terms are now submitted to the court for approval.

Who qualifies?

Anyone who held $CYDY during the class period and suffered losses from the alleged misrepresentations about leronlimab's effectiveness for HIV and COVID-19.

Can I still apply?

Yes, you can submit your application now and it will be processed once claims filing officially opens after court approval.

If you were damaged by this don't forget to check your eligibility. GL!

u/JuniorCharge4571 — 2 days ago

I built a financial analyst that lives in my Telegram and I'm slightly scared of how much I use it now

Okay so context: I'm a second-year CS student, and a few weeks ago at a hackathon I got annoyed that every "AI stock bot" I tried was either a glorified ChatGPT wrapper that hallucinated prices, or a dashboard nobody actually opens. So I built Finley instead — no dashboard, no commands, you just... talk to it in Telegram like you'd talk to an analyst friend who never sleeps.

Send it a ticker, a voice note, a PDF of an earnings report, a screenshot of a chart — it pulls live data from Finnhub/yfinance/SEC EDGAR, remembers what you've asked before (actual vector memory, not just chat history), and can proactively DM you a morning briefing or a price alert without you asking.

The part I'm genuinely proud of: it runs on 100% free tiers. Gemini with multi-key rotation across accounts (auto-detects rate limits, rotates keys, retries — never just dies), MongoDB + Qdrant free clusters, zero paid APIs. I wanted to prove you could build something that doesn't feel like a toy without spending a dollar.

I'm posting this half-nervous, honestly — I know finance-bot posts get torn apart here (rightfully, most of them are trash), and I fully expect someone to poke a hole in the alert latency or ask why I didn't just use LangGraph. Go for it, that's kind of why I'm here. Would rather find out now than after more people are relying on it.

It's open source, MIT licensed. Link's in the comments so this doesn't get auto-filtered.

What would you actually want out of something like this before you'd trust it with a real watchlist?

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u/Trout_dev — 1 day ago

AI agents are about to move serious money and nobody's figured out the liability question yet

Been thinking about this a lot lately after reading about the Thai Finance Ministry attack where an AI agent ran unattended for 4 days and bypassed its own approval prompts entirely.

The capability conversation is basically settled at this point. Agents can trade, reconcile, pay invoices, manage treasury positions. The demos are real and the enterprise deployments are happening.

The question nobody's answering cleanly is what happens when something goes wrong.

Not a dramatic crash. The quiet version agent completes the task, output looks right, passes review. Then six months later someone questions a specific transaction and the trail is a log file that proves what the system recorded, not necessarily what actually happened or whether anything was left out.

There's a meaningful difference between logging an action and proving it was authorized, happened exactly as recorded, and that nothing was omitted from the record. Most current deployments only do the first one.

The projects that survive the next phase aren't going to be the ones with the best agents. They're going to be the ones that can answer the liability question with something more than a log file.

I know there are a few building towards this just curious whether anyone here is actually looking into this as well.

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u/Master-Sprinkles-848 — 2 days ago

Verify an EU customer any other way and you will have to justify it. Nobody has said yet what counts as a good enough reason

There is a small provision in AMLA's customer due diligence standards with an awkward edge to it.
If you onboard EU customers remotely and you do not use face to face verification or an eIDAS compliant method, you will need to justify why neither was available or could reasonably be expected. Nothing about how you verify people changes. You just have to be able to explain the choice.
The problem is that nobody has defined what a good justification looks like. Is a one line note enough? Is it per customer, or once per type of customer? Does "the customer did not have one" count on its own? And what makes a method "not reasonably expected" when a wallet technically exists in that country but almost nobody has one?
The consultation closed in May and the final draft is now with the European Commission, so the shape is fairly settled even though the answers to those questions are not.

Is anyone writing something down already, or is the plan to wait for the final next?

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u/Shufti-Global — 1 day ago
▲ 21 r/fintech

Seems like API wasn't the hard part of adding payroll

So we started looking at payroll as an integration problem. Get the employee data in the right place, calculate payroll, move the money and ship it

The moment we got further into it, the API itself felt like the smaller part of the decision. The questions were around tax filings and corrections and who owns those problems after the product is live

That pushed me toward looking at companies that handle more than the API layer. Rollfi was one that came up during that search because I read that they cover the payroll operations and compliance side too, which is closer to what I was trying to solve.

Still working through where that line should be. For anyone who's built payroll into a fintech product, can I ask what part created the most work after the initial integration? Any input is more than welcome!

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u/AwkwardWarthog3891 — 2 days ago

Three metrics that matter in an early remittance pilot

When a remittance product enters its first pilot, signup count is tempting to treat as the main signal. But with a small cohort, three other metrics usually reveal much more about whether the product is actually working.

1. First successful value delivery

Track the full path from invitation to the recipient actually receiving funds: signup, KYC, funding, transfer initiation, processing and receipt. Measure time to completion and drop-off at every step. A completed registration is not yet delivered value.

2. Repeat send within the natural cycle

Remittance is often periodic, so generic daily or monthly activity can be misleading. Cohort users by corridor and acquisition source, then measure whether they send again when the next real need occurs. Repeat behavior is a stronger trust signal than an initial subsidized transfer.

3. Reliability and unit economics per completed transfer

Measure completion rate, retries, time to receipt, support contacts, fraud or chargeback losses, total user cost and contribution margin. Aggregate success rates can hide one corridor, payout partner or funding method that creates most of the operational burden.

I would also interview users who completed one transfer but did not repeat. The reason may be price, trust, recipient friction, timing or a support problem that the dashboard does not explain.

For teams that have run early remittance pilots: which metric changed your product roadmap most—first-delivery conversion, repeat send or operational reliability?

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u/No_Bicycle_3566 — 1 day ago

HSM for payments shop - cloud, managed, or in‑house?

I run 12‑person fintech in Berlin. Enterprise clients keep grilling us about HSM workflows (again and again) - key rotation, audit logs, probably EMV later. We don't do PINs yet, but they're asking too. And sure thing I understand them.

First - cloud HSM seems like the easy win here, but I hear some acquirers still side‑eye anything that's not a physical Thales box. Is that real?

Second - should we nail down HSM design before PCI planning, or can we figure it out during without burning everything?

Third - how do I spot a real payments HSM vet vs. some cloud rando who read a blog? Getting this wrong for sure hurts a lot.

Also - what's the dumbest mistake small teams can make with HSMs? I'd rather not learn that lesson myself huh

And last – when do we stop messing around and just hire dedicated HSM engineers?

Appreciate any honest war stories from people who've been there. Cheers.

update from our team: We brought in Energize Global Services specialist for consultation & help to sort this out (cloud HSM etc), as it seems we unable to do it ourselves.

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u/sscresult2015 — 2 days ago

Financial Institutions Chatbots are still struggling: How can we fix it?

Part One the Problem:

The era of the intent-based chatbot is over. The days of sitting in front of an IBM Watson-style bot, waiting for a human agent to reply and tell you whether you qualify for a loan or an overdraft 90 minutes later are gone. Users are now expecting instant answers. ChatGPT, Claude, and Gemini have shown them how to get accurate responses in the blink of an eye.

So are banks catching up with generative AI and agentic AI?

Unfortunately, not really. Four years after the launch of ChatGPT, users are still struggling to get straight answers out of their banking chatbots.

What people actually ask

I've worked at one of the largest bank in UK and analysed millions of conversations across lending and credit: loans, mortgages, credit cards, overdrafts, and more. The questions people ask fall into five recurring categories:

1. General product information

  • What is an overdraft?
  • What's the difference between an overdraft and a loan?
  • What is the daily charges for an overdraft?

2. Personalised questions

  • How much did I spend on groceries last week?
  • How much is my loan or overdraft actually costing me?
  • Can I get a copy of my bank statement?
  • Can you recommend a product for me?

3. Applications

  • Can I get a loan?
  • Can I apply for an overdraft?
  • Can I get a credit cards?
  • Can you increase my overdraft limit?

4. Advice

  • Between a loan and an overdraft, which suits my situation better?
  • Can I get a loan to pay off my overdraft?

5. Financial hardship

  • I'm in a difficult situation, can you lend me money?
  • I'm struggling to pay my overdraft because of X, can you pause the interest for a short period?

How quickly and accurately you answer these questions is the quality of service you're offering. And that's what will drive revenue going forward. Imagine walking up to your bank's chatbot, asking for a credit card or an overdraft, and getting a decision in 5–10 minutes not hours that will be amazing.

The real bottleneck isn't "agentic AI"

Here's the thing: answering those questions well doesn't require an "agent" in the fashionable sense. What it requires first is a rich context layer that actually knows the customer and their history.

  • When a customer opens the chat, do we know their transaction history?
  • Do we know which products they're already subscribed to?
  • Do we have their credit file?
  • Do we know how affordable a new product would be for them?

Is all of that sitting in one place, giving a true 360-degree view of the customer? And if your bank is part of a group, do you have that 360 view across every entity in the group?

This isn't an agentic AI problem. It's a data engineering problem but it's the foundation everything else is built on.

Next comes your product layer. Is your product documentation actually written down and accessible somewhere? How are you running affordability checks? How are you generating recommendations? Recommendation engines aren't new, they've existed for decades. Do you have one that can accurately match a product to a customer's need, at the right moment? Get this right, and you've solved a big part of the equation.

Then there's your core banking infrastructure. Is the loan application journey actually built, so a customer can apply and get an accurate answer quickly? Do you know which APR to give to which user to minimize risk? Can they request a refund on a transaction and get a response? Can they ask for an overdraft limit increase and hear back fast? And critically are all of these journeys compliant and properly regulated, ready to stand up if a regulator comes asking?

None of this is an agentic AI problem either. It's a core banking problem and most established banks handle it reasonably well already.

If the foundations: the data layer, the product knowledge, the core banking workflows are actually in place, then it's worth talking about agentic AI and everything that comes with it.
That's the gap. Not a gap in AI sophistication, but a gap in foundations. Get the data, the product logic, and the core banking journeys right, and the "agentic" layer on top becomes the easy part not the hard one.

The example in the top is not a fictional chat, it comes from a real conversation. Last month my colleague come and say he applied for a mortgage at our company, they come back to him asking him for 3 month of payslip. The same bank he work for, the same bank that send him those payslips.

The Agentic Bit

If it’s deterministic, don’t make the LLM do the work From NU Bank.

V2 extends the same core flow with three additional capabilities, each living in its own network with its own gateway:

1. Context Layer : User Personalisation

Before running its agentic workflow, the Agent Engine calls a Context API / MCP Server to fetch the user's data including their propensity to products (a signal for which financial products they're likely to be interested in or eligible for) and. product recommendation. This happens as a pre-step, ahead of any reasoning about what to say or which workflow to present. This layer is by another team that build the user product recommendation engine. Remember the agent does not decide which product to recommend to the user. It is the recommendation engine. The user come with it question and need and the agent call this function and return recommended product if the question were about product recommendation.

2. Tools / Product Documentation: RAG

To answer product-related questions accurately, the Agent Engine calls a Product Info Tool that performs retrieval-augmented generation (RAG) over documentation.

If a user ask generic question about product information about policies, this is responsible of handling that.

The rag tool lives somewhere and it regulated by another team.

3. Workflows: Loan and Overdraft Applications

The Agent Engine can present existing business workflows to the user (e.g., a loan application or an overdraft application) but does not own, execute, or drive them. These workflows are business processes owned and operated by the buisness. The Agent Engine's role is limited to:

  • Calling the Workflow API to retrieve and present the relevant workflow to the user, pre-populated using the user's context data.
  • Which workflow to present is decided by combining two signals: the user's profile (specifically their propensity to products) and the intent of their actual question. It is not a fixed decision tree — both signals feed into the choice.

When the user clicks a button to actually start a workflow (e.g., "Apply now"), that action calls the workflow team's API directly to execute it. The response and its content are owned by the workflow team the Agent Engine does not generate or interpret the business outcome, it only receives the result once the workflow team's system produces it (e.g., "approved," "declined"),and the reason behind those message.

But what do you think about this problem, how are the bank solving it? I have only found two banks doing this well, NUBANK in Brazil and Revolut and they barely share blog on their approach. Nu Bank and Revolut with the Pragma Paper are my favourite one..

Disclaimer: Post on my second account for privacy, I used GenerativeAI model to profread some part of this post.

u/Dry_Ad_5790 — 3 days ago

The "85% of AML alerts are false positives" stat get quoted everywhere. Nobody ever says what a good number would be.

The 85% to 95% range turns up in every deck and on every panel, almost always without a source. It ends conversations instead of starting them, and the longer i sit with it the less it seems to say.

Here is what bothers me. The same rate describes two opposite situations.

  • 90% in high-volume retail is roughly what you would expect. Enormous volumes of low-risk activity throw off near-matches.
  • 90% in a boutique wealth book, fifty clients, every one of them closely known, is a system that isn't working.

Same number. Opposite verdict. So the number on its own tells you nothing.

And honestly, we are not even convinced most of this is a screening problem. Half the time it's a data problem wearing costume. A record missing a date of birth gives the engine nothing to rule a near-match out with, so it just widens the net. One typo entered at onboarding generates alerts for that customer for the rest of their life.

So here's my actual question: has anyone ever heard a peer state what a good false-positive rate looks like for their book? Not the scary industry range, an actual "this is healthy for us, because X" number?

Or are we all just quoting the same unsourced stat back at each other and calling it a benchmark?

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u/Shufti-Global — 3 days ago

How do professional services firm (CPAs, Lawyers, Pvt Equity etc.) deal with tampering fraud

Public accountants and Law firms issue sensitive, high-stakes documents to their clients, that then get passed on to other users such as lenders.

Does it concern you, as a CPA for example, that someone (client or a third party) can use basic pdf editing software to change some numbers on the statements and use them for lending purposes? A lot of mortgage fraud happens on fraudulent documents. You would probably avoid any liability, but it can cause reputational damage and unnecessary headache.

Would you pay for a solution that helps prevent this tampering?

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u/gilygilyapa — 2 days ago
▲ 15 r/fintech+5 crossposts

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u/Routine_Bat6675 — 4 days ago

AI agent bots hitting our platform and standard detection isn't catching them. Anyone else seeing this?

Anyone dealt with AI agent bots hitting your platform? Starting to see traffic that doesn't look human but isn't triggering our standard bot detection. Any idea what to do about it?

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u/No_Honeydew_2453 — 3 days ago

Have you built your payment infrastructure in house?

I'm considering this, maybe because it's still the start and I'm feeling ambitious lol.

Building the first version yourself seems pretty reasonable, but I imagine things like reconciliation, failed payments, compliance, retries, and maintaining integrations start adding up pretty quickly.

People who have worked with apis for some time now, do you suggest integrating a white-label api instead? What are you recs apart from the usual name we keep hearing?

Thanks.

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u/Senior_Storage_5025 — 4 days ago
▲ 13 r/fintech

How are teams reconciling stablecoin vendor payments back to their AP system?

​

We moved some of our vendor payables to stablecoin rails about eight months ago. USDC out from our regulated provider, off-ramped to fiat on the receiving side. Settlement works. Vendors get paid faster and we save on wire fees.

The part that still takes time is reconciliation. Matching each on-chain transaction back to the invoice in our AP system is a manual monthly project. Our provider gives us a webhook with a payment ID, but linking that back to the invoice inside NetSuite is not automatic. Finance ends up doing it by amount, date, and vendor name at month-end close.

For anyone else running stablecoin vendor payments in production, how are you handling the invoice matching piece? Are you embedding the invoice reference in the on-chain event so it flows through cleanly, or is everyone just reconciling after the fact?

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u/ConstructionSlow347 — 4 days ago
▲ 10 r/fintech

Final-year CS student targeting Fintech Backend — what should I learn beyond Java + Spring Boot?

Hi everyone,

I’m a final-year Computer Science student and I’m planning to build my career specifically in fintech/backend engineering.

I’m currently learning Java + Spring Boot for enterprise and fintech roles. I already have backend development experience with technologies like FastAPI, Express.js and NestJS, but I want to specialize more deeply in fintech rather than remain a general full-stack/backend developer.

I’d especially like advice from people currently working in fintech, banking, payments, wallets, card processing, or financial infrastructure.

A few things I’d love guidance on:

  1. What do fintech companies expect from fresh graduates/junior backend developers besides Java + Spring Boot?
  2. Which fintech/domain concepts should a developer understand? For example: ledgers, double-entry accounting, payment lifecycle, settlement, reconciliation, refunds/reversals, chargebacks, ISO 8583, transaction processing, etc.
  3. Which backend technologies should I prioritize? Kafka, Redis, PostgreSQL, Docker/Kubernetes, microservices, distributed systems, observability, cloud, etc.
  4. What kind of project would actually impress a fintech interviewer? I’m considering building a wallet/payment system with proper ledger entries, transaction states, idempotency, reconciliation, event-driven processing, and failure handling instead of another CRUD project.
  5. How important are DSA, system design, databases and concurrency for entry-level fintech interviews?
  6. What are some things you only learned after actually working in fintech that you wish you had known earlier?
  7. Finally, is specializing in fintech early in my career a good idea, or would you recommend becoming a strong general backend engineer first and specializing later?

I’d really appreciate answers from engineers currently working in fintech/payments/banking, especially Java/backend engineers.

Thanks!

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u/malphas_x — 4 days ago

Is cloud accounts receivable software reliable enough for enterprise use?

We are a mid-sized manufacturer evaluating cloud-based AR automation to replace manual processes. Current setup relies on our ERP's basic module plus extensive spreadsheet work for collections and reconciliation.

Key concerns about cloud AR platforms for enterprise deployment:

  • Data security and regulatory compliance
  • System uptime and performance during peak periods
  • ERP integration stability
  • Vendor stability and long-term viability

For organizations that have deployed cloud AR software, how has it performed in production? Any significant outages or data security incidents? Would you trust it for mission-critical receivables processing?

Appreciate any insights.

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u/Candid-Bumblebee-731 — 4 days ago