u/reconq

Worst moving experience of my life. Water damage, price gouging, and threats. Full story below.

So we just went through what I can only describe as a nightmare move, and I need to warn as many people as possible.

The night before the move, they tried to push our start time from the agreed schedule to 7am the next morning. Less than 12 hours' notice. No response when we tried to call and sort it out.

Move day comes. They don't show up on time. Apparently they have the wrong number and didn't update me about anything. When I called the office so many times, nobody bothered to correct the number and fix the issue. When they finally arrive, the truck is way too small for the job. We wait TWO MORE HOURS for a replacement truck to arrive. That two-hour wait? We'll come back to that.

The replacement truck was also not big enough. Multiple items had to be left behind. And then we noticed it: the truck was leaking from the top. Everything loaded inside got wet and muddy. I refused to put my TVs and suits in there once I saw the state of it, so those had to stay behind too. We are still unpacking and keep finding more damage. Most of our bedding was soaked. Every box we open is another surprise.

Now here's where it gets truly infuriating.

The original quote was $125 per hour. Fine. But once they swapped out the small truck for the larger one, they said they were sending another person to help. We thought this was to sort out their mess-up. The owner unilaterally raised the rate to $155 per hour. Fine, let's just get it over with.

Towards the end of the unloading, the owner wanted to upcharge even more by adding an extra hour despite the job being done in less. The original agreement was two hours minimum, and they finished in two. He insisted the third man means three hours minimum, even though we didn't ask for the third person. When I disputed that, he changed tactics entirely, and instead of dropping the rate hike, he added the two-hour wait for the replacement truck to the total bill. Bringing it up to somewhere near $800. So we got charged for sitting around waiting for their mistake to be fixed.

The added charges came out to about $500 extra at the end. When I pushed back, the owner threatened to take all the unloaded belongings to a storage facility and hold them there for a fee until we paid up. He threatens his staff to be fired if they unload anything.

Let that sink in. A baby was waiting. My family was sitting there exhausted, just trying to get to a crib, bedding, and basic essentials. And this man is standing there threatening to hold our stuff hostage over a bill he inflated twice in one day.

On top of everything, he collects payment through Zelle and has it sent to other people. Not exactly a confidence inspiring billing setup. Shady practices all over this terrible business.

The owner operates like a bully, and this business has serious red flags all over it. Please do your research before booking any movers and avoid this place entirely. The stress, the damage, and the threats are not worth it.

Be aware people. Google reviews can be fake and inflated. People who post low reviews are being threatened with lawsuits; that itself shows the business ethics.

Still unpacking. Still finding wet items. Would not wish this on anyone.