IVR goal: if inbound caller doe nothing, auto-forward to extension XY
Hello,
is the following IVR scenario following easygoing / possible?
(with onboard functions)
(iam talking about below number 3...)
draft scenario:
random Endcustomer calls his supplier (3cx Pro V20 customer)
via the main zentral-number +41-333333-00
3cx - IVR is playing:
welcome
press
1 for sales
2 for accounting
3 frontoffice (optional) better:
hold the line for frontoffice (it goes after 1-2 sec. to one 3cx receptionist)
Do you think such "hold the line with autoforward" is possible?