Flipkart send me mud instead of saree 😭💔
My sister ordered a saree from Flipkart, and what happened next is honestly unbelievable.
The parcel arrived with the Flipkart shipping label attached. We opened it expecting to find the saree.
Instead, there was a bag full of what appears to be mud/soil inside.
We have photos of the parcel, the shipping label, the packaging and the contents. We also have an unboxing video showing what was received.
Naturally, we tried to raise a return/refund request.
But now we're getting another problem.
When trying to initiate the return, Flipkart shows this message:
“Your return request cannot be fulfilled as our systems have detected an unusually high number of return requests from you.”
It tells us to go through the “Need Help” section from the order details page instead.
The strange part is that we're not trying to return some ordinary product because we changed our mind. The ordered saree was not delivered at all. We received a bag of mud instead.
We've kept the entire parcel and its contents as received and have evidence of everything.
At this point, we're trying to figure out the best way to escalate this if Flipkart doesn't resolve it.
Has anyone experienced something similar with Flipkart? What would be the best next step — customer support escalation, grievance officer, or consumer complaint?
I'm not accusing anyone of intentionally doing this without evidence. I just want Flipkart to properly investigate how an order for a saree resulted in a parcel containing mud, and why the return system is now refusing the return request.
Photos, the return-error screenshot, and unboxing evidence attached.