response time for e-mail tickets
Does anybody have an current average response time on technical tickets? I sent one 26h ago and still haven't got any response. Calling the German hotline doesn't help either. After 10min+ in the queue they just kick me out because everybody is busy and I should write an e-mail.
That's really unfortunate. My server is super slow, some jobs can't run (all my own fault, but still I need them to delete the exim mail queue for me to fix this) and I am waiting over 24h for an response.
P.S.: Is it just me or are all the products right now priced at 0,00 € at hetzner.com?
EDIT:
After 42,5h I now got my response. One Problem was that I still provided the signed "changes to server settings" form after 18,5h just in case they need it, so I don't have to fill it and wait again so long until they delete my mail queue.
Turns out, they didn't need the form and by sending another email int he same ticket, my ticket fell back in the waiting queue. So the actual waiting time for an answer was then pretty exactly 24h after my last addition to the ticket. (Since I didn't get a reply on my DM, I think that this was the normal waiting time and no "reddit extra treatment").
So one tip for everybody: Do not add any information before you get your first reply unless it is really needed. Waiting time will start from the beginning otherwise!