r/hetzner

Hetzner advertises its block storage volumes as highly available: “Highly available SSD storage and redundant data storage.”

However, their own maintenance notice seems to suggest otherwise:

>Maintenance volume pool 85

>Status: In progress

>Affected systems: Cloud Volume

>Start: 2026-07-03 08:26 UTC+0 Description

>Due to planned maintenance, volumes located in volume pool 85 are only partly available.

We have been affected by this partial outage, and the maintenance is still showing as ongoing after more than 8 hours.

What is also concerning is that this maintenance was not communicated in advance, and it does not appear on Hetzner’s public status page. As far as I can tell, it is only visible to affected clients.

Am I misunderstanding how Hetzner defines “highly available” for block storage volumes, or is this expected behavior?

Hey everyone,

Just wanted to put out a massive warning regarding the rigid, completely unforgiving automated retention policies of major infrastructure providers (specifically pointing at my recent nightmare with German-style rigid bureaucracy).

If you think your data is safe just because you are a long-term paying customer, think again. Here is how fast they will say arrivederci to your data:

• June 8: First automated payment reminder sent (missed due to an ongoing personal emergency/high email volume).
• Late June: System was still up and running normally.
• July 3: Account permanently terminated and 18 Terabytes of data completely purged from existence.

We are talking about a window of less than 4 weeks. Half of that data consisted of years of irreplaceable book manuscripts, research, and case files.

As sysadmins and tech professionals, we all know how modern storage infrastructure works. These systems are inherently built with layered snapshots, versioning, and cold retention capabilities designed to preserve data states. Deleting a massive production/storage node permanently within days of account suspension—without a reasonable "frozen status" grace period—is a conscious, malicious business logic choice.

Human emergencies happen. People get sick, get into accidents, or face sudden international banking blocks. To design a system that completely ignores the reality of human existence and wipes out terabytes of intellectual labor over a minor billing delay is deeply flawed and unethical.

If you are hosting with them, make sure your off-site backups are flawless. If a single automated transaction fails while you are incapacitated or handling a crisis, they will securely shred your digital life and reply with a copy-pasted, cold “No recovery options exist. Kindly ask for your understanding.”

Learn from my loss. Don't trust their infrastructure to have a single ounce of human flexibility.

I 've noticed that uploading file sin folders does not update the modified date and time of the folder. This is solved by just running a occ files:scan --all from the konsole.

But i would like that to happen daily. Do i have an option for that?

Is Hetzner planning to support DNSSEC? I find it such a strange omission having to resort to Cloudflare for NS just because this is missing at Hetzner.
Sure, for an average website we don’t need this but it’s important for anything beyond that.

(Same question as title.)

I rented a basic Hetzner VPS plus 1TB of external storage. Using Gemini, I installed Navidrome for music, Jellyfin for movies and TV shows, and Kavita for books. I also installed a few bots on Telegram, linked to silly Python scripts. I need a guide or advice on how to best set it up and make it as secure as possible. I'd also like advice on other things to add and things I could do with it, since I'd like to get the most out of it.

Is it me, or are all their european services down? Including status page ;) #daretoask

Wild request - but does anyone by any chance have one or more AX102-U with 2x 15TB NVME drive configuration that he/she may be willing to let got of?

Has anyone else faced this issue with Hetzner?

I am unable to log in to my Hetzner account because the 2FA verification code keeps showing as invalid, even though I am entering the correct code from my authenticator app.

I have already raised a support ticket, but it has been more than 24 hours and I still have not received any proper response or resolution. This is very frustrating because account access is critical when servers and services are involved.

I understand security checks are important, but completely locking a customer out without timely support is not acceptable for a hosting provider.

Has anyone here faced a similar Hetzner 2FA issue? How long did support take to respond, and was there any way to get the account access restored faster?

Any suggestions would be appreciated.

Big Hetzner fanboy here. Been with them for many years, never had ANY outages until a few months ago.

I'm experiencing multiple outages per week. What is going on over there?

Really was not bothered by the price increases because they were so reliable. But now it's 3x more expensive, I have to spin up new instances against the new prices to quickly get the servers with outages back online.....

Am I just unlucky or are more people experiencing this?

Hallo zusammen,

wir stecken gerade in einer geschäftskritischen Situation und hoffen, dass hier jemand vom Hetzner-Team (vielleicht u/hetzner) mitliest und kurzfristig helfen kann.

Unser Postfach wurde wegen Spam-Versands gesperrt und das Passwort durch Hetzner geändert. Bots haben unser Kontaktformular im Shop massenhaft mit Fremdadressen ausgefüllt, woraufhin unser System automatische Eingangsbestätigungen an diese Adressen verschickt hat. Wir haben das Problem identifiziert und das Formular nun entsprechend abgesichert.

Das große Problem: Genau diese gesperrte E-Mail-Adresse ist als Master-Mail in unserem Hetzner-Account hinterlegt, der durch 2FA geschützt ist. Da wir keinen Zugriff auf das Postfach haben, können wir den 2FA-Code nicht abrufen und uns nicht einloggen, um das Problem im Backend zu lösen.

Wir haben bereits vor einigen Tagen ein Ticket erstellt (Ticket#2026063003023766), den Sachverhalt erklärt und zum Identitätsnachweis direkt eine aktuelle Hetzner-Rechnung angehängt. Die Bitte war, vorübergehend eine alternative E-Mail zu hinterlegen, damit wir den Account wieder freischalten können.

Ich denke, es ist nur ein kleiner Handgriff notwendig und für uns sehr wichtig. Unser kompletter Online-Shop hängt an diesem System und wir können unser Tagesgeschäft nicht bedienen. Könnte sich bitte jemand vom Support diese Ticketnummer ansehen?

Über eine Hilfestellung wäre ich sehr dankbar.

Does anybody have an current average response time on technical tickets? I sent one 26h ago and still haven't got any response. Calling the German hotline doesn't help either. After 10min+ in the queue they just kick me out because everybody is busy and I should write an e-mail.

That's really unfortunate. My server is super slow, some jobs can't run (all my own fault, but still I need them to delete the exim mail queue for me to fix this) and I am waiting over 24h for an response.

P.S.: Is it just me or are all the products right now priced at 0,00 € at hetzner.com?

EDIT:

After 42,5h I now got my response. One Problem was that I still provided the signed "changes to server settings" form after 18,5h just in case they need it, so I don't have to fill it and wait again so long until they delete my mail queue.

Turns out, they didn't need the form and by sending another email int he same ticket, my ticket fell back in the waiting queue. So the actual waiting time for an answer was then pretty exactly 24h after my last addition to the ticket. (Since I didn't get a reply on my DM, I think that this was the normal waiting time and no "reddit extra treatment").

So one tip for everybody: Do not add any information before you get your first reply unless it is really needed. Waiting time will start from the beginning otherwise!

I’ve been wondering about this.

For years, Hetzner has been one of the go-to hosting providers because it offered a great price-to-performance ratio. The service was good enough, and the pricing made it an easy recommendation. That reputation helped the company keep growing.

If Hetzner is no longer considered as affordable or as compelling as it used to be, what happens then? If they stop attracting new customers and sales growth slows, their long-term growth story changes significantly.
How do companies and investors typically react when a business built around being the “cheap and good” option loses that competitive advantage? Does the company pivot, cut costs, raise prices further, or is there another strategy?