Live "Specialists" are just AI now
Recently did an online chat to try and get a new internet promo since my 2 year term was ending. Have done this every 2 years for a very long time now and usually get pretty decent promo's. Sure, it take awhile but I could at least multi-task.
It's now obvious that these "live specialists", that are suppose to be real humans (and were in the past); are either just AI or the real human is just copy/pasting from an AI. They gave my 3 offers; which weren't to bad actually. I asked if we could do a bit better on the price for one package or maybe do something completely different. They agreed a lower price would be great and then asked if I wanted to go with the offer.
I used the term "I agree" and it took it as I was agreeing to the new offer even though in context it was obvious I wasn't. Had to be explicit to not change anything until I said so. If I asked multiple questions, it only answer the first question and ignore the rest. Left quotation marks on basically every reply.
Like if you are going to use AI, maybe don't use AI that is this laughably bad or instruct the people using it to use just the slightest bit of thinking to help it along.