CIBIL dropped 782 → 670 due to an old Bank of Maharashtra account — what should I do?
I had a Bank of Maharashtra FI-Mahabank Lok Bachat Yojana savings account opened in 2015 when I was a minor. I never used it — no deposits or withdrawals (account balance 0 at the time)— and it's been inactive for around 11 years.
Recently, when I checked my CIBIL score on GPay, It had dropped from 782 to 670 in just a month. I only have one credit card on which I have never missed a payment and no active loans either. My credit report shows:
- Account type: Temporary Overdraft
- Status: Active
- 3 late payments
- Last updated: July 2026
I have never knowingly taken an overdraft or loan.
I contacted customer care, but they couldn't provide details. I then visited the branch. They told me that some COVID-era facility apparently enabled the overdraft, and that the amount is only ₹3. They advised me to close the account and said my score should recover over time.
What I'm confused about is why there is an overdraft/₹3 negative balance and, more importantly, why 3 late payments were reported when I never used the account or took an overdraft.
Should I just close the account and wait, or should I ask the bank to investigate/correct the 3 late-payment entries and dispute them with CIBIL?
Any advice from people familiar with CIBIL/BOM would be appreciated.