Vinted Claim — How Do I Get a Human to Intervene?
I’m looking for advice from anyone who has successfully gotten Vinted to manually review a damaged-item claim and actually intervene, instead of just receiving repetitive/canned responses. I especially want to know the exact escalation wording or method that worked for you.
I bought a gift set that arrived damaged because the seller placed it directly inside the shipping box with no padding, bubble wrap, cushioning, or other protective material. The product packaging was damaged in transit.
I selected partial refund because I thought that was the fairest compromise. I was willing to keep the damaged item so the seller would still get paid, while I received some compensation for the loss in condition.
Before the seller chose a resolution, I specifically messaged them and explained that I did not want to return the item because I did not want to incur another shipping cost after already paying shipping to receive it.
Despite that, the seller declined/overrode the option I selected and chose a return.
For context, I am also a seller on Vinted, and I am extremely meticulous about how I package my own orders because I understand that it is my responsibility to make sure an item is protected during transit. As a buyer, I expect the same basic standard: that an item should arrive in the condition it was in when I purchased it.
What has made this more frustrating is the way the seller handled the situation afterward. There was no apology, no explanation, and no acknowledgment that the item had been inadequately packaged. Instead, my concerns were dismissed rather than meaningfully addressed.
My main issue now is getting Vinted to actually review the claim themselves. Their own guidance says sellers are responsible for securely packaging items, and I have photos clearly showing that this item was shipped with no protection whatsoever.
Has anyone successfully gotten Vinted to step in, review the evidence, and allow the buyer to keep the item and receive a refund or partial refund even though the seller did not agree?