u/rta300523

I posted a couple weeks back that my sale order for a Mosaic got cancelled. Strathberry reached out, I think, to everyone that was similarly affected with a 30% discount of a full price item. This meant it was almost as close to the price of the sale, so I got the Honey Mosaic!

Was really excited for it only to find a few blemishes here and there on the bag, but the most noticeable one where there is a noticeable scratch?

I've contacted the Customer Care team but I've had zero response. Am I overreacting here? If I'm paying this much a bag, even on discount, I feel like I shouldn't get a damaged product

I ordered the Sand coloured Mosaic during the sales, and it's a colour they no longer have