u/safwanadnan19

Hi everyone,
I’m hoping someone here has run into this before because I’m running out of ideas.

We run a verified Meta Tech Provider business and have a SaaS product that onboards merchants to the WhatsApp Business Platform using the official Embedded Signup flow.

Some context:
✅ Verified Meta Business
✅ Tech Provider
✅ Using only official Graph APIs and Embedded Signup
✅ Around 20 merchant onboardings/day
✅ No ad accounts
✅ No ad campaigns
✅ No automated interaction with Ads Manager

The problem is that our Business Portfolio keeps getting restricted with the message:
“It looks like this account was created or used with an automation that doesn’t follow our rules. This goes against our Advertising Standards on account integrity.”

Once this happens:
We can’t run ads (which we don’t use anyway)
WhatsApp Business Management permissions are revoked
This temporarily breaks our ability to manage WhatsApp assets

The strange part is:
We request a review.
The review is approved almost immediately.
Everything works again.
A few minutes later, the exact same restriction is automatically applied again.
It’s basically an endless loop.
We’ve already checked:
Business Verification is complete.
We only use Meta’s official APIs.
No browser automation (Selenium/Playwright/etc.) is accessing Business Manager.
We don’t run any advertising.

Only a very small number of onboarded merchants have ever been restricted, which I’d expect to be normal.
I also noticed Meta recently asked us to complete the new Tech Provider Access Verification, which we’re doing, but I’m not convinced that’s what’s causing this because the restriction existed before that.

Has anyone running a BSP, Tech Provider, Embedded Signup app, or WhatsApp SaaS experienced something similar?

Specifically:
Has anyone seen repeated “automation” / “account integrity” restrictions on a legitimate Tech Provider Business Portfolio?
Was there a root cause?
Did Meta have to manually escalate it to an internal Integrity/Engineering team?
Is there any support channel that actually reaches the team responsible for these automated integrity flags?

At this point it feels like an automated classifier is repeatedly flagging our Business Portfolio, while the review system immediately determines there’s no violation.

Any insights or similar experiences would be greatly appreciated. Thanks!

Hey everyone,

With Mantle winding down, I think this is a good moment for Shopify app founders to come together and build something open-source that the community can actually own, self-host, and maintain long term.

I’ve started a rough/vibecoded version here:

https://github.com/safwanadnan/OpenMantle.git

The idea is OpenMantle — an open-source alternative inspired by Mantle, but focused specifically on Shopify App Pricing, not the old Shopify Billing API.

Since Shopify is clearly moving developers toward App Pricing, especially with usage-based billing and the App Events API, I think the community needs a simple, transparent, self-hostable layer for things like:

tracking active subscriptions
syncing app pricing plans
recording usage/events
usage limits and overages
customer/app analytics
webhooks and event history
basic dashboards for founders
alerts for installs, uninstalls, plan changes, and usage spikes

The current repo is not polished at all. It is just an early starting point. But I think the problem is real, and a lot of Shopify app founders are going to need something like this soon.

I’m looking for contributors who understand Shopify apps, App Pricing, billing/event flows, analytics, dashboards, or just want to help clean up the architecture and make this production-ready.

The goal is not to build another closed SaaS dependency.

The goal is to build a community-maintained OSS tool that Shopify app founders can self-host and trust.

If you’re interested, please check out the repo, open issues, suggest architecture changes, or comment here. Even feedback on the scope would be super helpful.

Repo: https://github.com/safwanadnan/OpenMantle.git

Would love to hear what features you’d want in an open-source Mantle alternative.

Verified Meta Tech Provider keeps getting “Business Restricted” for automation every few minutes. Appeals are approved immediately. Anyone seen this?

Mantle is shutting down — anyone interested in building an OSS alternative for Shopify App Pricing?