Calling Companies
I HATE the trend of AI answering phone calls, especially while constantly redirecting you to the website. If I could do what I needed on the website, I wouldn't make a phone call in the first place!
Plus - I don't want my voice recorded when I'm not even talking to a human!
A specific example: I called Fedex for help with a package. Yes, they have a website; no, I could not do what I needed on it. The AI would NOT transfer me to a human. I gave it the info it needed, it directed me to the website over and over, and eventually hung up on me. This happened 3x before I gave up, so I effectively wasted 15 minutes to not get my issue addressed in any way, shape, or form.
Pressing "0", saying "Representative" or saying "Human" all no longer work. WTF.
Generally, companies are cutting down on physical locations that can help, and their call centers no longer work (they weren't good before, but at least they existed). Websites don't solve everything!