u/samislee

I booked an IndiGo flight between 24th June and 30th June, during their promotional period for 6Eskai.

I even received a WhatsApp message from IndiGo saying:

✅ Zero Convenience Fee

✅ Zero Change Fee

Now I need to change my flight, but IndiGo is asking me to pay a change fee, even though I booked during the promotional period.

I've attached a screenshot of the promotional message I received.

I understand that every offer has terms and conditions, but if my booking qualifies, why am I still being charged?

Has anyone else experienced this?

Did IndiGo honor the Zero Change Fee for your booking?

Were you able to get the fee waived after contacting customer support?

Any advice would be appreciated before I escalate this further.