Udate: Airline damaged 2025 Trunk Plus Verde - Lifetime warranty exchange
A month ago, my Trunk Plus Verde purchased in June 2025 was dented on a transcontinental flight with Eva Air and I posted about it in this sub.
As several of you recommended, I reported the damage to the airline and they replied quickly and were very accommodating. Here's the response:
"We have received your RIMOWA serial number and purchase information. Since your stay in Taipeh too short, we are unable to repair your suitcase locally. Therefore, we will transfer your case to our Munich station for further handling. In the meantime, you can contact our staff at Munich station for follow-up assistance after you return. Alternatively, you may choose to have it repaired at an authorized RIMOWA service center yourself and keep the receipt for reimbursement."
I ended up traveling with the dented suitcase for the remainder of the multi-city trip and took it to the Munich store upon return. The RIMOWA staff checked the dent and found a tear, making it impossible to repair. They instantly offered a replacement trunk. Unfortunately, my beloved Verde color was a limited edition, so I went with the closest color Green.
Still a bit sad about only having had the Verde for a year, but pleased with the airline and Rimowa services.