Ring Doorbell Pro (3rd Gen)
We just got the device replaced because it is not recording the notification “Hi. You are currently being recorded” on the video recordings. Instead it does activate and play the alert outside but the recording does not record it being played. We thought it was a faulty device but the replacement doesn’t pick it up on the recording either.
It is playing the alert outside but I want it on the recording itself.
This video attached is the Doorbell Pro (old gen device that recorded the notification very clearly). This is what I want to hear on the recordings. How is it the more expensive and newest camera doesn’t do it? This is the second device and it also doesn’t do it.
On the Doorbell Pro (3rd Gen), it doesn’t record it? Why?
Can someone help me out here? Ring Support has so far been useless.
To be clear:
The spoken notification should be captured in recordings when audio recording is properly enabled. Which it is.
I use the Alex+ responses and that audio exchange is clearly recorded on the recordings.
The spoken notification of “hi. You are currently being recorded” is not being captured.