▲ 14 r/callcentres
Script help for racists callers
Hello!
Does anyone have any good lines or scripting for people complaining about accents from other agents in on the same team as me. I had a call yesterday that still bothers me. We are a Canadian call centre (work from home). Canada is very multicultural…I need some lines to call out the racism and not get fired.
I don’t think all who comment on accents are racist but this guy was….thanks for the help!
u/sdotmtl — 1 day ago