Best after-sales support ever
I want to share with you all my experience with the after-sales support of my pc case, as I've never received so damn good service.
I bought a Fractal case for my new setup some months ago and I scratched my tempered glass side panel while doing some maintenance.
I reached to them and asked to buy a replacement, as I couldnt find it in any web. They responded very quick and sent me a replacement FREE OF CHARGE in less than a week (I live in Spain).
When I received it I saw to my dismay that they had sent a metal panel, not a tempered glass one. I reached to them again and they proceeded to send again the panel, with the same promptness and with the correct item this time. And again, FREE OF CHARGE.
All in all, I love my POP XL AIR and I really appreciate the service. Love you guys!
