u/semcevoy

Unfortunately, after a relatively short period of use, my earbuds developed a charging issue. After more than two weeks of troubleshooting, providing documentation, and dealing with disrupted sleep, Ozlo offered only $80 off a replacement pair. Given the hefty price tag and reports of other owners experiencing hardware issues around 1½–2 years, I’m disappointed in both the product’s longevity and the lack of consideration for a loyal customer. What a shame that a product I once enthusiastically recommended has lost my trust.