Tonex pedal license issue
Got a related issue with a TONEX Pedal license transfer. I’m the third owner of the pedal, and the unit only has one serial number.
The second owner transferred the TONEX Pedal to me, and the hardware registration itself was successful. However, TONEX MAX and AmpliTube 5 CS are missing on my end. They’re not showing up in my IK Multimedia User Area or in IK Product Manager.
The confusing part is that the second owner had TONEX MAX working normally before transferring the pedal to me. So I’m wondering if the TONEX MAX/AmpliTube entitlements are tied to the previous owner’s account rather than being transferred with the hardware license.
Has anyone experienced this with a used TONEX Pedal that has already gone through multiple owners? Is there a specific process IK Multimedia needs to do on their end to transfer or restore the bundled software licenses?