Another Guest Was Given a Key to My Occupied Room at a Marriott
I’m at a Marriott in Albuquerque for work. It’s 8:30 PM, I’m exhausted, laying in bed scrolling on my phone, not clothed.
Suddenly my hotel room door opens and a large stranger walks in with a key because the front desk assigned him my occupied room.
I think he was just as shocked as I was, but what the actual hell. That’s a massive privacy and safety issue.
How does a hotel assign an occupied room to another guest?
What would you do in this situation? Should Marriott compensate with points or anything else?
Not looking for a refund since my company paid for the room. I’m more concerned about how serious of a screw-up this is.
Edit: happened again 1 hour later…. Door was dead bolted and latched so my only indication was when I was woken up by the noise of the maintenance man fishing a wire under the door to unlock the dead bolt.