Identifying issues with file's video track (missing? unplayable?)
I received 3 video files that are to be used as evidence in a hearing. The source is a single video taken via SnapChat on an Android phone. Total length was ~11.5 min, but the video has been split up into 2x 5:00 files and 1x 1:42 file.
There appears to be something wrong with the video tracks in all 3 files. I assume there was an issue caused by converting or something, but I'm unable to see video in any of them.
The last file, the 1:42 one, I received a different copy of from another source. This one is able to be played like normal, with both video and audio.
I've tried many things to play the files. VLC, WMP, WMP classic, and MPC-HC with K-Lite Mega codec pack:
>VLC will play the audio, but doesn't recognize a video track at all. I've tried disabling hardware acceleration and a couple other things I found in google, but no-go.
>WMP doesn't play the files at all, gives unsupported/unrecognized/corrupt error.
>WMP Classic/MPC-HC both play the audio and recognize the video track, but can't display the video. This is what I see in the properties in MPC-HC:
Video: HVC1 480x848 23.758fps [V: Snap Video [eng] (hevc main L5.1, yuv420p, 480x848)]
Any idea what I need to do to recover the video in these files?
Here is the comparison between the two different versions of the 1:42 files from mediainfo.js.org:
Bad File:
| General#1 |
|---|
| VideoCount |
| AudioCount |
| Format |
| Format_Profile |
| CodecID |
| CodecID_Compatible |
| FileSize |
| Duration |
| OverallBitRate_Mode |
| OverallBitRate |
| FrameRate |
| FrameCount |
| HeaderSize |
| DataSize |
| FooterSize |
| IsStreamable |
| Encoded_Date |
| Tagged_Date |
| Unknown |
| Video#2 |
|---|
| StreamOrder |
| ID |
| Format |
| Format_Profile |
| Format_Level |
| Format_Tier |
| CodecID |
| Duration |
| BitRate_Mode |
| BitRate |
| Width |
| Height |
| Sampled_Width |
| Sampled_Height |
| PixelAspectRatio |
| DisplayAspectRatio |
| Rotation |
| FrameRate_Mode |
| FrameRate |
| FrameRate_Minimum |
| FrameRate_Maximum |
| FrameCount |
| ColorSpace |
| ChromaSubsampling |
| BitDepth |
| StreamSize |
| Title |
| Language |
| Encoded_Date |
| Tagged_Date |
| colour_description_present |
| colour_description_present_Source |
| colour_range |
| colour_range_Source |
| colour_range_Original |
| colour_range_Original_Source |
| colour_primaries |
| colour_primaries_Source |
| transfer_characteristics |
| transfer_characteristics_Source |
| transfer_characteristics_Original |
| transfer_characteristics_Original_Source |
| matrix_coefficients |
| matrix_coefficients_Source |
| mdhd_Duration |
| CodecConfigurationBox |
| Audio#3 |
|---|
| StreamOrder |
| ID |
| Format |
| Format_AdditionalFeatures |
| CodecID |
| Duration |
| BitRate_Mode |
| BitRate |
| Channels |
| ChannelPositions |
| ChannelLayout |
| SamplesPerFrame |
| SamplingRate |
| SamplingCount |
| FrameRate |
| FrameCount |
| Compression_Mode |
| StreamSize |
| Title |
| Language |
| Encoded_Date |
| Tagged_Date |
Good File:
| General#1 |
|---|
| VideoCount |
| AudioCount |
| Format |
| Format_Profile |
| CodecID |
| CodecID_Compatible |
| FileSize |
| Duration |
| OverallBitRate |
| FrameRate |
| FrameCount |
| StreamSize |
| HeaderSize |
| DataSize |
| FooterSize |
| IsStreamable |
| Encoded_Date |
| Tagged_Date |
| VIDEO_PROCESSING_ID |
| description |
| Video#2 |
|---|
| StreamOrder |
| ID |
| Format |
| Format_Profile |
| Format_Level |
| Format_Tier |
| CodecID |
| Duration |
| BitRate |
| Width |
| Height |
| Sampled_Width |
| Sampled_Height |
| PixelAspectRatio |
| DisplayAspectRatio |
| Rotation |
| FrameRate_Mode |
| FrameRate |
| FrameRate_Minimum |
| FrameRate_Maximum |
| FrameCount |
| ColorSpace |
| ChromaSubsampling |
| BitDepth |
| StreamSize |
| Title |
| Language |
| Encoded_Date |
| Tagged_Date |
| colour_description_present |
| colour_description_present_Source |
| colour_range |
| colour_range_Source |
| colour_range_Original |
| colour_range_Original_Source |
| colour_primaries |
| colour_primaries_Source |
| transfer_characteristics |
| transfer_characteristics_Source |
| transfer_characteristics_Original |
| transfer_characteristics_Original_Source |
| matrix_coefficients |
| matrix_coefficients_Source |
| mdhd_Duration |
| CodecConfigurationBox |
| Audio#3 |
|---|
| StreamOrder |
| ID |
| Format |
| Format_AdditionalFeatures |
| CodecID |
| Duration |
| BitRate_Mode |
| BitRate |
| Channels |
| ChannelPositions |
| ChannelLayout |
| SamplesPerFrame |
| SamplingRate |
| SamplingCount |
| FrameRate |
| FrameCount |
| Compression_Mode |
| StreamSize |
| Title |
| Language |
| Encoded_Date |
| Tagged_Date |