u/skyjeef

Just wanted to share my experience with Mercor today and see if anyone else has had something similar happen.

I signed my contract and was enrolled in the project this morning. I was ready to start the onboarding tasks, but immediately ran into access issues.

I could access one of the tasks through Mercor using my personal email account, but the attached materials/documents required to complete the task were not accessible.

I also have a separate expert account, so I tried logging into Mercor with that account instead. However, when I did that, I couldn’t access the task page at all.

So basically:

• Personal account → could see the task, but couldn’t access the required materials.
• Expert account → couldn’t access the task page.
• Either way → literally no way for me to complete the onboarding tasks.

I created multiple threads/messages in the helpdesk channel explaining the issue and asking for help. I didn’t get any response from the project managers. The only replies I got were from other people who were apparently experiencing the same or similar access issues.

Then, around 2 hours later, I suddenly got removed from the project.

No one contacted me to help fix the access problem. No warning. No explanation of what I did wrong. I just received the notification that my involvement in the project had ended.

Like… WTF?

I understand that contractors can be removed from projects and project needs can change, but getting onboarded in the morning, being unable to complete onboarding because of what appears to be an account/access issue, asking for help and receiving no response, and then getting kicked out roughly two hours later is pretty frustrating.

Has anyone else had this happen with Mercor? Is this normal for their projects? And is there any point contacting Mercor support to ask them to review what happened?

Just wanted to share my experience with Mercor today and see if anyone else has had something similar happen.

I signed my contract and was enrolled in the project this morning. I was ready to start the onboarding tasks, but immediately ran into access issues.

I could access one of the tasks through Mercor using my personal email account, but the attached materials/documents required to complete the task were not accessible.

I also have a separate expert account, so I tried logging into Mercor with that account instead. However, when I did that, I couldn’t access the task page at all.

So basically:

• Personal account → could see the task, but couldn’t access the required materials.
• Expert account → couldn’t access the task page.
• Either way → literally no way for me to complete the onboarding tasks.

I created multiple threads/messages in the helpdesk channel explaining the issue and asking for help. I didn’t get any response from the project managers. The only replies I got were from other people who were apparently experiencing the same or similar access issues.

Then, around 2 hours later, I suddenly got removed from the project.

No one contacted me to help fix the access problem. No warning. No explanation of what I did wrong. I just received the notification that my involvement in the project had ended.

Like… WTF?

I understand that contractors can be removed from projects and project needs can change, but getting onboarded in the morning, being unable to complete onboarding because of what appears to be an account/access issue, asking for help and receiving no response, and then getting kicked out roughly two hours later is pretty frustrating.

Has anyone else had this happen with Mercor? Is this normal for their projects? And is there any point contacting Mercor support to ask them to review what happened?