I need your help!
I need your help! I have no idea what else I can do- I ordered 6 plush for my son's birthday coming up this month, on August 6. On August 9, they were out for delivery, and then never arrived. The tracking showed it stuck at Grove City, OH for 2 more weeks. This is the time frame PKC gave me to wait before marking it as "missing".
It's been 2 months since ordering. Every week I have contacted support via the website online chat, and gotten nothing except "we will email you if we need more information". I have been told it's escalated twice now. I have seen people who made orders well after mine be given resolutions for their orders.
It is past the time frame to file a claim with my bank, and I can't afford to buy these plush a second time. They were the only things my son asked for for his birthday. I'm so embarrassed as a mom, and that PKC won't do anything to help. Has anyone ever been through this, or know what else I can do? All of this over 6 plushies! Thank you Reddit!