WinDGAF does it again
So after four months of sitting harmlessly plugged in on my desk, my hornet UFC suddenly dies. The standard hilarity with WinWing’s so-called “ customer service” ensues (see pics). Shared for your viewing pleasure since there’s nothing else I’m gonna get out of this experience other than maybe do a little community service and steer a few folks towards the safer waters of Virpil, VKB etc.
I wouldn’t be so mad if the product hadn’t been so poorly executed, and their support process wasn’t geared towards getting them out of a quality crisis of their own making. While the device itself works great (until it doesn’t), I pulled it open today to take a look and the USB port had been held on with no solder, just some adhesive and tiny unsoldered clips on the feet. So the first time I unplugged it, it had pulled the connection right off the circuit board and took the copper with it so not only is it busted but it’s completely unfixable. That’s just a poor design and they won’t own up to it.
Caveat emptor.
Update: Attorney friend suggested we file complaints with the Federal Trade Commission. The FTC won’t act on a single complaint, but all complaints flow into a database used by law enforcement & regulatory agencies all over the US; If one of these decides there’s a pattern of fraud or abuse, they may act. I’ve done mine.