Two separate square terminals stuck updating
I have factory reset multiple devices and tried on multiple WiFi networks. Disconnected and reconnected to my phone, tried logging in with passwords and with code. I can generally get through the first software update but it either freezes on a firmware update or gets stuck on the “powered by square” screen with no access to anything but settings.
One of the terminals is 3 years old and used very frequently may-November (seasonal business) it has not been used (or updated) since last November. The other one I bought a year ago as a back up and was brand new in the box before today.
Anyone dealt with this before? I’m in the middle of a 3 day art festival and trying to take payments on my phone is tough when it gets busy. I’ll obviously try to contact support but thought I’d see if anyone has dealt with this recently.