HPZ unboxing my package 📦
i claimed for the warranty of the red lion since the left ear piece stopped working. i am attaching the images i shared for the warranty claim and the video that HZ shared including the mail body with me after 14 days of waiting, my package was reached to them on 31th of July today is 14th of August,
the mic button case got loose in transit looks like a QC or handling issue i hope they didn't damaged my cable while handling with it
(MAIL) FROM HZ TO ME
We have reviewed the unit and found that the cable is damaged. We are sharing the unboxing video for your reference, which shows the condition of the cable when the package was opened.(i had attached the video above by cropping my personal details only)
Please note that physical damage is not covered under warranty. However, we can offer a replacement of the left earpiece under warranty as an exception, as it is experiencing low sound output.
If you would like to purchase a spare cable, we can assist you with the same. The cost of the replacement cable is Rs. 999.
Alternatively, we can proceed with replacing the left earpiece and send the unit back to you without replacing the cable.
Please let us know how you would like to proceed.