I got my mom a new unlocked google pixel 10, she uses gci. She went into gci and they said they couldn't get it to connect. Does gci support esims? I thought all carriers did now. Not sure of this is a carrier being ancient or if maybe she got bad help.
I'm trying to debug this frequent crash on my proart px13. Could use suggestions on new things to try.
- firmware is updated
- tried reinstalling the amd drivers from amd website
| Field | Value |
|---|---|
| Model | ProArt PX13 HN7306WU |
| BIOS Version | HN7306WU.316 (March 17, 2025) |
| Processor | AMD Ryzen AI 9 HX 370 w/ Radeon 890M |
| RAM | 32 GB |
| OS | Windows 11 Pro, Build 26200 |
| AMD Chipset Driver | Latest from amd.com (installed today) |
The system experiences repeated involuntary hard resets (complete power-off, not a blue screen) at approximately 20–25 minute intervals. Windows Event Log records these as Event ID 41 (Kernel-Power, Critical) with BugcheckCode: 0 and all parameters zeroed.
No minidumps are generated
The crashes began spontaneously and are 100% reproducible — the system will crash within 25 minutes of every clean boot
Every crash boot shows the following error in the System event log:
Source: Microsoft-Windows-Kernel-PnP
Event ID: 219
Level: Warning
The driver \Driver\WUDFRd failed to load.
Device: ACPI\AMDI0080\1
Status: 0xC0000365
Source: Microsoft-Windows-Kernel-Boot
Event ID: 247
Unable to load Pluton-Windows firmware. StatusCode: STATUS_SUCCESS, Reason: Failed to apply firmware.
What I've tried
I've read about g-helper, but a bit nervous that'll make things worse. Laptop has myasus, but not the armory app, so seemed like the rabbit hole. It seems like I need to uninstall or re-install another driver perhaps. But which one to try next.
Just missed my Best Buy return window on this px13 with amd ryzen 9hx. Looking for tips.
It's got all the various updates - both firmware and os, but it's crashing too frequently. For awhile I thought it was related to suspend, but it just did it to me while I was actively working in inkscape. My usb hub also was maybe a culprit so I disabled that. (i use the hub on my work laptop with no problems). the various asus debugging tools say there is no problem. The crash reports make me wonder if edge is the problem (I'm a chrome user but obviously it's installed). Thoughts? I'll try uninstalling copilot next.
Source
Microsoft Edge Update Summary crashpad_log
Date 5/30/2026 3:33 PM StatutReport sent
Problem signature
Problem Event Name: crashpad_log
ApplicationName: MicrosoftEdgeUpdate.exe
ApplicationVersion: 1.3.237.7
Source: InstallError|copilot
SubCode: 0x80040902
InstallerError: 545
OS Version: 10.0.26200.2.0.0.256.48
Locale ID: 1033
Extra information about the problem
Bucket ID: INVALID_REQUEST
The only other error that shows up a ton is The driver detected a controller error on \Device\Harddisk2\DR2.. DR2 appears to be the sd card reader, there is no media plugged in and debugging seems to indicate this is just log spam.
Upon restore I see Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 5/31/2026 3:40:02 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: proart
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>10</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Computer>proart</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">1</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">1</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">1</Data>
<Data Name="WHEABootErrorCount">0</Data>
</EventData>
</Event>
