u/sooniktrade

Hi everyone! I wanted to share my situation with Tastytrade and ask if anyone here has experienced something similar or knows what else can be done. My Tastytrade account has been restricted since May 2025. I currently have approximately $71,899 in the account, but I cannot withdraw the funds or use the account normally. When I try to make a wire withdrawal, I receive an error saying that I cannot perform a cash withdrawal for the account at this time and that I need to contact Tastytrade account services. I contacted Tastytrade support multiple times through live chat and email. The only answer I keep getting is that my account is restricted by Compliance for review, and that Compliance will reach out once the review is complete. However, they do not provide any clear reason, any expected timeline, or any specific information about what exactly is being reviewed. This has now been going on for a very long time. The restriction started back in May 2025, and I still have no clear resolution. I have asked support whether the Compliance team can be contacted or whether the matter can be escalated, but support says they do not have access to Compliance’s review and can only add notes to the request or tell Compliance that I reached out. I also contacted them by email and explained the situation, but I still have not received a proper answer with the next steps. I understand that financial firms may need to conduct reviews, but holding funds for this long without a clear explanation or timeline feels unreasonable. Because of the lack of progress, I submitted complaints to both the SEC and FINRA. The SEC already confirmed that they received my complaint and forwarded it to Tastytrade’s compliance department, asking the firm to respond directly to me with a copy to the SEC. Still, I have not received a final resolution yet. At this point, I am not even asking to continue trading. If they do not want to keep my account open, I just want to know how to close the account and withdraw my own funds to an external bank account. But I still cannot get a clear answer on how this can be done while the account is restricted. Has anyone here had a Tastytrade account restricted by Compliance for this long? How long did it take to resolve? Did filing a FINRA/SEC complaint help? Is there any specific department, escalation path, or legal/regulatory step that helped you get a real response?