EToro closed my account with funds on it without my consent!!!! Can’t get my money back support ghosted me !!!
All in title , a week ago I decided to start investing on eToro as I had been using the platform for years here and there with the demo account .
First everything went good even had very good opinion about the platform . I tried then to switch platforms because of high spreads not suiting my trading style , I then tried to move my funds to another trading platform .
Because of my lack of experience I transferred the funds directly to the IBAN of said Platform instead of moving it first to my normal bank account , eToro immediately decided to flag the transfers then 10 mins after that I received an automatic email confirming that my account was closed as requested which I NEVER did ,while the withdrawals never went trough .
After a two messages where the support said I don’t have any funds on my balance ( logically because the withdrawals were still pending and in examination ) I carefully explained the whole situation only to receive an automated message that my case was now solved and get ghosted by their support and my money nowhere to be seen .
After a week patiently waiting for an answer from eToro I looked for possible solutions and was looking about filling and official complain with BaFin as I am located in Germany , but before escalating further I wanted to give the subreddit support a chance and get my problem resolved ……..