u/soyyessi

I’m moving to Frisco this weekend coming from Arizona. I’m not too familiar with the area and would appreciate some local guidance. Does anyone have any recommendations for restaurants, events, tattoo shops, or gyms?

Hi everyone for context my role is on the phones as a consumer bilingual specialist. I will try my best to condesne.

I started August of 2025. I was a strong performing specialist with a scorecard to back it up. In January my team lead went on maternity leave but before she left she had side by sides lined up with wealth management as that was my goal to get into. My team got a new TL who stated we would have to prove to him we can do our jobs. So no one in our team has moved up while we watch our colleagues go to do different departments.

At the end April of this year I was officially placed on a personal improvement plan for a metric not on my scorecard which is discretionary time. For the past 4 months my discretionary time was 5% and upper management wants us to be under 2%. I was told it was a verbal warning and would not be on my record. This pip was for May. I passed. I had an almost 5 scorecard the only thing that was a 3 was my transfer rate.

Now here's where things got frustrating. Beginning of April I told my new TL I would need to transfer to Plano, Texas as life happens. There was no way I could stay in current site and let it be known with as much time in advance that June 22 would be when I needed to head out. Was constantly verbally reassured everything was good for me to go. I messed up because I don't have any of this in writing. One week ago on May 29th, my TL and his boss pull me in for a zoom to discuss my pip and stated I passed! I was in the clear for the month of May! Hip hip hoo ray! They also told me my role was not transferable to that site but it is in San Antonio, Texas. That is four hours away from where I signed a lease to already.

On June 1st I asked when would I be able to apply for other roles as while on the pip they stated I would be unable to. My TL said to wait the first week of June to show I can be consistent. I did not know my May pip extended into June but I am trying to be goody too shoes as possible so I stay consistent. I take close to nothing in terms of the 7 minutes of personal time a day allotted for every one hour I am on the phone. So I know my discretionary time is good.

Wednesday morning June 4th I got called into a room with my TL and his boss again. Who stated I was flagged for call avoidance. There reasoning? I took more calls. I stated, " My rebuttal to that is my aht consistently proves I take 2-3 minute phone calls and if I am on a pip for discretionary time does it not make more sense that I am only taking calls with no personal time." For the month of May, I had no team builders, no training, no excellerate, no thrive breaks, no volunteer work. I was not up from taking calls. The only response was that my aht should not be that low. I consistently have averaged an aht of: 211. Never been an issue. And I am top 20 in my dep with aht. The job I have is incredibly cut and dry and I know how to control a call. I was shown a list of eci's where supposedly hung up/short calls and at the end was told I will not be able to apply for other roles. And will have to come in office full time. I let them know I will have to turn in my two weeks as I leave June 22.

I was told I can view these calls and explained how they can view it. But I do not have this access. I am absolutely planning on creating an excel sheet and color coordinated with immediate transfers (as frontline I daily have to transfer to claims, emm, dcfp, cots, business, bots, credit card, home lending, auto loan, first banking, escalations, cpg, compliance, etc) I typically have a transfer rate of 27% which is passing. But while on the pip every day I jotted down the ecis of these transfers. Every single day. And sent them to my TL. I am also planning on color coded the daily system issues with ecis that I have also sent to my TL as for the month of May operations desktop was the worst in terms of latency and calls dropping we had experienced. I will be going into a new state with no source of income. I am going to audit myself on imedia and make an email where I CC everyone in that department. My boss, my boss' boss, my boss' boss' boss and so on and I am going to explain how the goal post kept moving to the point where I was left with no choice than to put in my two weeks. I will attach my excel sheet with my findings as I was told it was hundreds and knowing my work ethic, how goody too shoes I was while on the pip I know is a blatant lie. I don't care to fight I just don't think upper management should get away with treating their employees like this. I cannot believe that I will not have a job and my final paycheck will have to go to paying back vacation time used.