Lost Discount After Compromised Online Account
Looking for some help or guidance.
My online TW account was compromised last week. Someone logged in and changed the address on my account, then ordered a brand new iPhone using my saved credit card. Luckily my bank caught it and sent me a fraud alert. I called TW support right away. We cancelled the order, changed the info back to mine, and changed the password.
The issue now is that because this person placed an order for a new phone, my plan was changed and I lost the discount I had. My plan was the $30 BYOD plan with Disney Plus from last year. TW Support says it's not possible to get my original plan and discount back. They even opened a ticket with a special back-end team and the ticket was never updated.
What can I do to get my old plan and discount back? Thank you in advance for any help!