(B2B) How to scale from 1.5 to 10m ARR
Title: Built a €1.5M business almost entirely through cold calling. How do we get to €10M?
I'm 29, co-founder of a recruitment outsourcing company in the Netherlands. We've grown from zero to roughly €1.5M in annualized revenue, and I'm starting to realize that scaling to €10M is a completely different game.
A bit of background:
We started in 2021/2022, bootstrapped, with no outside funding.
We help mid-sized and larger companies outsource their recruitment. We basically become their external recruitment department, handling everything from advertising and sourcing candidates to screening and recruitment strategy.
Unlike traditional recruitment agencies, we work on fixed monthly retainers instead of charging per hire.
Some numbers:
2024 revenue: ~€750K
Current annualized revenue: ~€1.5M
Average customer value: ~€80K/year
Team: ~12 people
Around 380 hires delivered for clients
Entirely bootstrapped
Here's the interesting part: Almost all our growth has come from cold calling.
No meaningful inbound. No established organic acquisition channel. No paid acquisition engine bringing us customers. Just outbound sales, building relationships, delivering results and occasionally getting referrals.
And that has worked surprisingly well.
We built a sales process, hired people, improved our service delivery and gradually moved toward larger clients with bigger contracts.
But we're starting to hit a ceiling.
New business comes in, but existing customers leave. We grow, but nowhere near as fast as we should. Every additional million in revenue seems to require more people, more sales activity and more operational complexity.
We're now investing in brand, content, SEO and other acquisition channels, but none of those have become predictable growth engines yet.
Our ambition is €10M in annual revenue. Not €2M or €3M.
And I'm questioning whether the playbook that got us here is even remotely suitable for getting us there.
I'm particularly interested in hearing from founders who have scaled B2B service businesses from €1M-€2M to €10M+.
A few things I'm struggling with:
Acquisition: Did you continue scaling outbound, or did you eventually build a completely different acquisition engine?
Retention: How did you solve the problem of constantly replacing customers just to maintain growth?
Positioning: Did you narrow your niche and dominate one segment, or expand your offering and addressable market?
Organization: At what point did you fundamentally change your management structure and stop relying on the founders?
Business model: Can a people-heavy service business realistically reach €10M with attractive margins, or does the model itself need to evolve?
I'm not looking for generic advice like "hire better salespeople" or "build a personal brand."
I'm interested in the actual strategic decisions, mistakes and structural changes that helped you break through the €1M-€3M ceiling.
If you've made that jump, what did you have to stop doing that got you to your first million?